At Wild West Hyundai in Wangara we value our customers' feedback.
My wife’s Santa Fe broke down at Lakeside shopping centre in Joondalup last Thursday, which was subsequently towed to your dealership.
I subsequently received a call from John Ingersent early the next morning to say the vehicle had been repaired under warranty and was ready for collection. My wife subsequently collected the vehicle that morning and also raised an issue we had with the internal retractable boot cover not fitting properly. I understand steps were taken to order an appropriate alternative cover, which we are currently awaiting.
Upon returning home from work late Friday evening my wife was very complimentary as to the service she had received from John. She is hard to impress (I know), but evidently you did – apparently, one of your mechanics also enquired whether everything was ok with the vehicle. We bought this vehicle from Giant Hyundai and, as per my usual practice to service the vehicle where we bought it, kept on servicing it there. However, my wife was clearly taken with the eager helpfulness displayed by your staff and she now insists on the vehicle being serviced at Wild West in the future. So, it seems your service has landed you a new client going forward. I will not be surprised if she directed me to your showroom one day.
This is just a note to say thanks for what clearly has been a good experience, and kudos to John for doing your dealership a great service and being a great ambassador for your establishment. Keep up the good work.
Riaan - Happy Customer
We would like to say thank you to a few of your staff :)
We have had a totally horrendous 2016, ending (so far), with our car being written off in a very preventable crash by a very silly woman. With no income, and now, with no car, we came to Wild West Hyundai, looking for a used car.
Our daughter has recently bought from you, and is very happy, so yours was the very first yard that we visited.
So, firstly then, we need to thank John (Used cars) and Lou too, for being so very helpful.Sorry I don't like RED John :)
After a LOT of adding up, and borrowing from family, in the end, we dealt with Dennis, and purchased today our brand new Elantra Elite :) Dennis did have to work hard for us, and always with a smile, and then he and maybe other staff too, "wrapped" up our brand new car.
How bloody amazing! That was just awesome :). Thank you!
This has been a very horrible 2016, especially the last 3 weeks for us, but your team, from reception, and Parts and everyone we\'ve dealt with, including that awesome coffee machine, has been just fantastic
We both truly thank you all, especially Dennis, Lou and John.
You have a magic team, and we are very grateful for you THANK YOU ALL
A & J Falkingham
I have just been dealing with one of your used car staff and felt it necessary to contact you with some feedback. I am a single woman who absolutely detests dealing with used car sales people, and after visiting the Kia, Ford, Mazda and Holden car yards in Wangara, I was very pleasantly surprised to deal with Lou from your used car department. Lou could not have been more obliging or polite, without being pushy. He was a wealth of information and was extremely helpful. He is a definite asset to Wild West Hyundai and the best car salesman I have dealt with in 25 years of buying cars.
I have recently purchased an i45 from your dealership and would like to take this opportunity to thank all your sales and admin staff who provided an excellent service in making my choice. I have always driven continental cars and was leaning towards buying another one when your staff convinced me that the i45 would meet up with my expectations.
Special thanks to Lou Drljaca and Brandon Fabris who organized my insurance, transfers and the bank loans.
I have been impressed with your professionalism, courtesy and friendly and helpful manner. I wish you every success in the future.
He was prompt replying to our emails and phone calls and always had a smile. I hope your dealership knows what a great team member they have in Dennis. We certainly will be recommending him to our family and friends.
I haven’t yet driven very far in it, and I’m sitting in work wanting to go down to the underground car park to check on it! It is just a dream to drive and now looking for places to go!
Just wanted to say I love my car, and thank you for all your help. We took it for a run on Sunday and it went like a dream.
I have also received my booking for my first service – thanks for organising that. Will catch up with you then, and once again, a big thank you for all your help.
We wish to give a big thank-you to Dennis for making our purchase of our lovely brand new red i20 such a pleasurable and easy experience. From our initial enquiry through to the final driving away in our new car we were given excellent customer service.
Dennis was so knowledgeable of all the Hyundai vehicles and helped us decide what is the perfect suitable car. A special thanks to Maria in helping us select the correct window tinting. Also, the Service Manager Fred was so informative and gave us excellent advice regarding fuel and clarifying the specifications of the car.
All round it has been a very delightful experience in buying our new car from Wild West Hyundai and we thoroughly recommend that anyone looking for good old fashioned customer service come and purchase their new car from them. A Five star Dealer.
Noel and Sheila
I didn't feel pressured at all into buying the vehicle and he took the time to take me through all of the mod cons which is really important when making such a big purchase.
It was also nicely wrapped, I got a couple of free sausage sizzles throughout the purchase (bonus!) and the staff at Wild West including Craig were lovely.
Thanks - I'm very happy with my purchase!
Gus and Monique
On arrival on the day at the appointed time, we were introduced to John, who fully introduced himself as John Correia. John listened to what we had to say relative to what we were looking for, what we had to trade-in, and what we were prepared to spend). John arranged for our Car to be appraised whilst we were test-drove the Hyundai. Our selected car performed really very well, very sporty, (to my wife's delight. When we returned to the Showrooms we decided to further the deal. The change-over figure was almost within our Budget, and after a very little negotiation we came to an agreement. The entire experience thus far had been an absolute delight. No pressure from John whatsoever. No veiled threat or utterance that "some-one else is also looking at this car". After papers had been signed we were introduced to a young lady Yani, spent some time with her as we went over options, warranty etc. We were then introduced to Liora Meyer. Liora gave us options for Finance, (not necessary as we were paying Cash), and Insurance. She then took a "holding" deposit and confirmed the Balance. All done so smoothly, efficiently and in a friendly manner. We were then returned to John.
We picked up our new Car today, (Sat 13/Dec.14) and handed over our Mitsubishi. Again, all without fuss or pompous pageantry.
John has a quiet disposition about him. He has a friendly, informative nature. Open-minded to what your needs are and non-judgemental. I thoroughly recommend Wild Wild West Hyundai and John Correia in particular for your motoring needs. I am so glad that we did go out of our way otherwise we could well have made the wrong decision.
Thankyou to Wild Wild West Hyundai for a truly exceptional experience. Buying a car is the 2nd most expensive purchase a person will make in their life-time, and thanks to John Correia it was a really pleasurable one. The Management at Wild Wild West Hyundai certainly know how to select their Staff, because they really are setting the standard others are claiming or trying to achieve.
This is not the first Hyundai we have purchased (with-in the family this is the 4th but 2nd one from Wild West Hyundai). We came to your sales yard knowing exactly what the sales team was like from a previous purchase. We were made feel welcomed and felt comfortable with the sales team.
With this I say to you Roger Page, You have a wonderful team, they are friendly, happy and welcoming. A huge thank you to Cameron Glynn, Gem Parker and Teghan Rann for making us feel welcome. I will always recommend this store to anyone. Again thank you.
Upon first registering interest in the car yard I was greeted by Tony Daw who listened to my wish list and acted in a friendly unpersuasive manner. I missed out on the first car Tony recommended due to its popularity.
Tony was quick to find me an alternative with my budget and wish list in mind and was very honest in offering a few different options for me to ponder over.
I finalized my purchase today and would recommend all the staff at Wild West Hyundai, I never thought purchasing a vehicle would be such a pleasant experience.
I would not hesitate in recommending Tony Daw to anyone thinking about purchasing a vehicle, his professionalism, friendly nature and can-do attitude puts him ahead of the game in my opinion. Thank you very much!
Really delighted with the car and cannot express enough how well we were taken care of. ( not a fan of some sales peoples attitudes but not in this case).
Great team work and nice relaxed atmosphere..
Thanks again for taking the time to help us get exactly the car we wanted and price too!!!!
Pleasure to do business at Hyundai Wild West....
Sharon & Steve
I would like to say a big Thank you to Kellie for her excellent customer service , fast, efficient ,and friendly.
Shane & Sonja
Thanks heaps Kel and Hyundai.
A special thanks goes to Tony Daw who has been been always prompt in answering our enquiries and who we consider a friend.
We wish him all the best!
The professionalism and the whole experience of being in their showroom was second to none. We were treated with respect and congratulations from all the staff. Friendly and thoughtful the entire time we were there.
We have LOVED driving around in our new car and still pinch ourselves thinking it's a hire car that we will soon need to return. But it's not a hire car, it's ours!!! YAY!!!
Thank you to God for our blessing, to Telethon for the opportunity to GIVE and a very special thanks and deep gratitude to WILD WEST HYUNDAI WANGARA for their continual donations to TELETHON so that ordinary, everyday people like us can enjoy such a wonderful prize.
Kindest regards and sincere thanks
Joe and Nicki
Hi Hong , Just a short note to thank u for your outstanding customer service on Tuesday regarding the issue with my cousins I 20 (air con), also thanks to John who sorted out
the major engine issue last year It's people like u that make the customers return. I will be back to visit u with my next service on my Santa Fe in the coming months and look
forword to seeing u again , My cousin has a hearing issue so I have to organize her service issues ,
i wish to say a big thankyou for the way your wonderful, caring and professional staff have treated me since i bought my new Hyundai Accent. Greig Malvenan handled the sale for myself and my wife and it was a very good experience. i have had two services and yesterday the radio was replaced under warranty. On all these occasions i was treated with courtesy and made to feel very welcome.
A couple of weeks ago my wife and I purchased a 2nd hand Toyota Kluger from your salesperson Michael Sharpe. We wanted to take the time to say that the buying experience through Michael was a masterclass in excellent sales & customer service. His demeanour and professionalism from start to finish was first class. A couple of minor post delivery issues were dealt with by Michael quickly, efficiently and to our complete satisfaction. The fact we were afforded the use an IX35 whilst our car was being dealt with meant a great deal to us as it allowed us to seamlessly continue with our daily routine.
Couple Michael's service with the excellent finance manager who quickly and easily sorted a good finance rate, and we are very happy customers and will be advocates for Wild West into the future.
Once again, we'd like to thank WWH and Michael in particular for providing us with a level of service that is difficult to find in the marketplace.
Good Evening Gerard
Thank you for those wonderful words and experience that our Wild West Hyundai team particularly Michael Sharpe have provided you an indelible buying reputation second to none.
It is always wonderful to hear the great experiences from customers that have been treated in the manner that we as clients would like to be treated.
I wish you many happy motoring hours in your Kluger Gerard, to which I know you will enjoy. Thank you once again for your valued feedback Gerard, I sincerely appreciate you sharing such wonderful customers experiences provided by the Wild West Hyundai team.
Cameron Kane Dealer Principal
Michael was a pleasure to deal with, with no issues what so ever. Michael, Lou and Wild West were extremely professional and will have no problems referring friends and clients when buying a new car.
Today I had my elantra in for its 75000 service and I would just like to say that I received the best customer service I've ever had in my last 3 years of dealings with Hyundai.
Hong went above and beyond from drop off to pick up to make my experience a pleasurable one and think he definately deserves a pat on the back as it's very hard to get great service like he delivered these days!
Thank you very much for taking the time to compliment Hong for his customer service. We are very proud of Hong and the lengths he takes to make sure his customers are completely satisfied. While it is part of what we try and do on a daily basis, it's always nice to hear positive feedback from our happy customers.
You have left Hong with a big smile on his face as he continues to provide the best service he can.
From me and the team at Wild West Hyundai we thank you for your feedback and look forward to seeing you with your next service.
Tony Lanzara Service Manager